Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) set out the legally binding agreement between you (“you”, “your”, or the “Player”) and Mostbet (“Mostbet”, “we”, “us”, or “our”) regarding your access to and use of the online casino, Slots, sports betting, and related services offered via the Mostbet website, mobile site, and any associated mobile applications (collectively, the “Platform”). By accessing or using the Platform, registering an account, or participating in any game, promotion, or betting activity, you acknowledge that you have read, understood, and agree to be bound by these Terms in full. If you disagree with any part of these Terms, you must not access the Platform or use any of the services provided by Mostbet. These Terms apply to all aspects of your relationship with Mostbet, including but not limited to account registration, deposits, withdrawals, bonuses, game participation, responsible gambling tools, and dispute resolution. It is your responsibility to review these Terms periodically, as Mostbet reserves the right to amend or update them at any time, and continued use of the Platform after such changes constitutes acceptance of the revised Terms. If any translation of these Terms conflicts with the English version, the English version shall prevail.

Mostbet operates as an online entertainment service designed for adult players who wish to participate in casino games, including Slots, table games, live dealer games, and sports betting, strictly for recreational purposes. While we strive to provide a secure, fair, and compliant environment, gambling carries inherent risks, including the risk of financial loss, and it is your responsibility to ensure that you participate within your personal limits and in accordance with applicable laws. These Terms are intended to promote transparency, legal compliance, and responsible gambling practices, particularly for players accessing the Platform from Bangladesh or elsewhere. You agree to comply with all relevant local, national, and international laws that may apply to your use of our services, and you confirm that your use of the Platform does not breach any laws in your jurisdiction. If you are uncertain about the legality of online gambling in your country or region, you should seek independent legal advice before opening an account or placing any bets.

Acceptance of Terms

By creating an account on Mostbet, accessing the Platform, or using any service provided, you explicitly agree to be bound by these Terms and any additional rules, policies, and conditions published on the Platform from time to time. This acceptance is deemed to occur at the moment you tick the relevant checkbox during registration, click any button labelled with terms such as “I Agree”, “Register”, “Sign Up”, or similar, or when you continue to use the Platform after being notified of updates to the Terms. You further acknowledge that these Terms, together with our Privacy and Cookie Policies and any specific rules for games, promotions, or tournaments, form a complete and exclusive agreement between you and Mostbet, superseding any prior discussions or understandings. It is your responsibility to read these Terms thoroughly before accepting them, and you should not proceed if there is any part you do not understand or agree with. If you have any questions about the Terms, you are encouraged to contact our customer support team before proceeding with registration or gameplay.

You understand and agree that Mostbet reserves the right to modify, amend, or update these Terms at its sole discretion, whenever deemed necessary for reasons including but not limited to legal compliance, security, technical improvements, or changes to our products and services. Any changes will become effective immediately upon publication on the Platform, unless explicitly stated otherwise, and it is your duty to check for updates regularly. In some cases, Mostbet may notify you directly of substantial changes through email, on-site notifications, or other communication channels, but the absence of such specific notice does not relieve you of your responsibility to review the Terms. If you continue to use the Platform after changes have been made, you are considered to have accepted the revised Terms in full. If, at any point, you do not agree with any updated version of the Terms, you must immediately stop using the Platform, close your account, and withdraw any available balance subject to verification and compliance procedures.

Eligibility & Age Restriction (18+ only)

Access to and use of the Mostbet Platform is strictly limited to individuals who are at least 18 years of age or above the legal age of gambling in their respective jurisdiction, whichever is higher. By registering an account and participating in casino games, Slots, sports betting, or any other services offered by Mostbet, you represent and warrant that you are of legal age and have full legal capacity to enter into this agreement. You also confirm that you are not located in, and are not a resident of, any jurisdiction where online gambling is prohibited or restricted by law, and that you will not use any technological or other means to circumvent such restrictions. Mostbet conducts age and identity verification checks, both at the point of registration and during the lifetime of the account, to ensure that no underage individuals gain access to the Platform. If we reasonably suspect that you are under 18 or below the legal age in your jurisdiction, or if we are unable to verify your age and identity satisfactorily, we may suspend or terminate your account, void any bets or winnings, and report the matter to relevant authorities if required.

We take the protection of minors and young people extremely seriously, recognising that early exposure to gambling can increase the risk of addiction, financial harm, and other negative social outcomes. As part of our responsible gambling commitment, we implement strict access controls, verification procedures, and monitoring systems to identify any possible misuse of accounts by underage persons. Parents and guardians are strongly advised to ensure that their devices and payment methods are not used by minors to access online gambling services, and to employ appropriate parental control tools where necessary. If you become aware of any person under 18 using the Platform or accessing an account, you must immediately notify Mostbet so that we can investigate and take appropriate measures. Any attempt by an underage person to create an account or engage with the services of Mostbet is considered a serious breach of these Terms and may result in permanent exclusion and notification to competent authorities. All players are reminded that gambling is intended solely for adults and should never be presented or promoted to young people as a way to earn money or solve financial difficulties.

Account Registration

To access the full range of services offered by Mostbet, including casino games and Slots, you must complete the account registration process as described on the Platform. During registration, you will be required to provide accurate and complete information, including but not limited to your full name, date of birth, residential address, email address, phone number, and preferred currency. You must ensure that all information provided is truthful, up to date, and belongs to you personally, and you agree to promptly update any details that change over time. Providing false, misleading, or incomplete information may lead to the refusal of your registration, suspension of your account, forfeiture of winnings, or permanent closure of your account at Mostbet’s sole discretion. You are allowed to create and maintain only one account with Mostbet, and the creation of multiple accounts, including duplicate or fraudulent accounts, is strictly prohibited and may result in the closure of all related accounts and confiscation of funds.

As part of our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, Mostbet may request supporting documents to verify your identity, age, address, and payment methods. Such documents may include, but are not limited to, copies of a valid passport or national ID, utility bills, bank statements, and proof of ownership of payment instruments used for deposits and withdrawals. You agree to supply any requested documentation within the timeframe specified by us and acknowledge that failure to do so may result in temporary suspension or permanent closure of your account. Mostbet reserves the right to perform periodic checks at any time, particularly prior to processing withdrawals or large transactions, to ensure continued compliance with our policies and relevant regulations. You understand that the verification process is an essential part of ensuring a safe and lawful gambling environment for all players and helps protect against fraud, identity theft, and other prohibited activities.

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password, and for ensuring that no third party gains unauthorized access to your account. Any transactions or activities carried out under your account will be deemed to be conducted by you, and you will be responsible for any resulting losses or obligations. If you suspect that your account has been compromised, accessed by someone else, or used in any unauthorized manner, you must immediately change your password and contact Mostbet customer support. We recommend using strong and unique passwords, enabling available security features, and avoiding the use of shared devices or unsecured networks when accessing your account. Mostbet shall not be liable for any loss or damage arising from your failure to protect your account details or for unauthorized access that occurs due to your negligence.

Deposits & Withdrawals

To participate in real-money games and betting activities at Mostbet, you must deposit funds into your player account using one of the approved payment methods listed on the Platform. All deposits must originate from payment instruments that are registered in your own name, and you must not use third-party bank accounts, cards, or wallets to fund your account. Deposits will generally be credited to your account balance promptly, but processing times may vary depending on the chosen payment method, banking institutions, and any additional checks that may be required. You acknowledge that some banks or payment providers may treat transactions to online casinos such as Mostbet as cash advances or restricted activities, and it is your responsibility to confirm this with your provider and bear any associated fees. Mostbet reserves the right to impose minimum and maximum deposit limits, both per transaction and over specific periods, and such limits may differ by payment method and jurisdiction.

Withdrawals from your Mostbet account can only be made to payment methods that you have previously used for deposits, whenever technically possible and permitted by our policies and regulatory requirements. Before processing any withdrawal, Mostbet may conduct security and verification checks, including AML and KYC procedures, to confirm your identity and the legitimacy of your funds. In some cases, we may request additional documentation or require you to complete enhanced verification steps before your withdrawal can be approved and processed. Withdrawal requests are handled in the order they are received, and while Mostbet aims to process them within clearly indicated timeframes, delays may occur due to banking procedures, technical issues, or pending verification. You are responsible for providing accurate withdrawal details, and Mostbet shall not be liable for losses arising from incorrect information supplied by you.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be supported on the Platform. Availability, limits, and processing times can vary based on your country, currency, and account status, and specific options for Bangladesh may differ over time.

All financial transactions are monitored to ensure security, prevent fraud, and comply with AML and counter-terrorist financing obligations. You agree not to use your Mostbet account for any purpose other than participating in lawful gambling activities on the Platform, and you must not use it as a bank account or money transfer vehicle. Mostbet reserves the right to investigate and report any suspicious transactions to competent authorities and to freeze or confiscate funds if there is reasonable suspicion of illegal activity. In the event of chargebacks, payment disputes, or reversed transactions initiated by you or your payment provider, Mostbet may suspend or close your account, recover any associated costs, and retain any existing balance until the matter is resolved. You should always ensure that you have sufficient, legitimate funds available before making deposits, and that you understand the terms of your bank or payment provider regarding online gambling transactions.

Bonuses & Promotions

Mostbet may, from time to time, offer various bonuses, promotions, loyalty rewards, free Spins on Slots, cashback offers, and other incentives to enhance your entertainment experience. Each bonus or promotional offer is subject to specific terms and conditions, including but not limited to eligibility criteria, wagering requirements, time limits, game restrictions, and maximum payout caps. These specific rules will be clearly presented on the relevant promotion page or within your account area, and you must read and understand them before opting in or accepting any bonus. By claiming or using a bonus, you agree to abide by both these general Terms and the particular conditions attached to that offer. Some promotions may only be available to players from certain countries, to newly registered users, or to players who meet defined deposit or activity thresholds, and Mostbet reserves the right to restrict or revoke access to offers at its discretion.

Bonuses are intended for recreational play and must not be abused or used in a manner that undermines the fair spirit of the promotion or of gambling in general. Prohibited bonus-related practices may include, but are not limited to, collusion, multi-accounting, low-risk betting patterns designed solely to clear wagering requirements, use of VPN or proxy services to claim location-based bonuses, or exploiting software or game malfunctions. If Mostbet reasonably suspects that you are engaging in any abusive behaviour or attempting to manipulate bonus systems, we may withhold or cancel bonus funds, void winnings generated from such bonuses, and close or block your account. Wagering requirements, where applicable, specify how many times the bonus amount and/or deposit amount must be wagered before bonus funds or associated winnings can be withdrawn. Different games may contribute differently towards wagering requirements, with Slots often contributing more than table games or live dealer games, and certain games may be entirely excluded from bonus play.

You understand that unless explicitly stated otherwise, bonuses offered by Mostbet are not real money until the relevant conditions have been fully complied with and successfully completed. If you request a withdrawal before fulfilling the wagering requirements or other conditions, Mostbet may deduct the bonus amount and any resulting winnings from your balance, leaving only your original deposit and any winnings not linked to the bonus. Time-limited promotions may expire if not used within the indicated period, and unclaimed or expired bonuses will not be reinstated unless required by law or by our internal policies. Some offers may require specific bonus codes to be entered at the time of deposit, while others may be credited automatically; it is your responsibility to follow the instructions provided for each promotion. Mostbet reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time, including after acceptance, provided that such actions are carried out in accordance with applicable laws and do not unfairly prejudice players who have already begun to rely on the promotion.

Game Rules

All casino games, Slots, live dealer games, sports bets, and other activities available on the Mostbet Platform are governed by specific sets of rules that you must read and understand before participating. These game-specific rules are accessible within the game interface, on the respective game information pages, or through dedicated sections of the Platform. By placing a bet or initiating a game round, you confirm that you are aware of the rules applicable to that particular game and that you accept any inherent risks, including the risk of losing your wager. Stakes, payouts, return-to-player (RTP) rates, and other key parameters may vary between games and providers, and it is your responsibility to familiarise yourself with these details prior to betting. Mostbet may, from time to time, modify game offerings, add or remove titles, or adjust certain parameters in line with provider updates or regulatory requirements, and such changes may occur without prior notice.

Sports betting markets and odds are subject to fluctuations based on real-world events and market conditions, and all bets are settled in accordance with the published rules, which may reference official results, governing body decisions, and tie-break procedures. In some situations, such as event postponements, cancellations, or obvious pricing errors, bets may be voided or settled differently as specified in the sports betting rules section. For casino and Slots games, each bet you place is considered final once confirmed by the system and cannot be cancelled or changed unless there is a demonstrated technical malfunction or other exceptional circumstance as determined by Mostbet. You must ensure that you review your stake amount, payline selection, and other relevant settings before confirming a bet, as mistakes in selection do not obligate Mostbet to offer refunds. Any dispute regarding game outcomes or payouts must be raised promptly and in accordance with the Complaints & Dispute Resolution procedures outlined in these Terms.

The use of external tools, automated scripts, bots, or any form of artificial intelligence to influence game outcomes, gain an unfair advantage, or manipulate betting patterns is strictly prohibited. Similarly, collusion with other players or sharing confidential game information intended to circumvent the rules is not allowed and may lead to account suspension, confiscation of funds, and reporting to authorities. If a game malfunctions or displays incorrect information, such as erroneous paytables, misaligned reels, or disrupted live dealer video streams, all affected bets may be voided, and any related winnings may be withheld or cancelled as necessary. Mostbet will take reasonable steps to rectify technical issues promptly, but cannot guarantee continuous, uninterrupted availability of all games at all times. You agree that game rules, including any decisions that rely on the official records maintained by Mostbet or its providers, are final and binding in determining the outcome of bets, subject to any applicable legal or regulatory review.

Fair Play & RNG

Mostbet is committed to providing a fair, transparent, and trustworthy gaming environment, ensuring that all outcomes in our casino and Slots games are determined by reliable and independently tested Random Number Generator (RNG) technology. The RNG used in our games is designed to produce random and unpredictable results that cannot be manipulated by players, operators, or third parties. Our game providers are required to undergo regular testing and certification by recognized independent testing laboratories, which verify that the RNG functions as intended and that the RTP percentages fall within declared ranges. These certifications may be reviewed periodically to confirm ongoing compliance, and games may be removed or adjusted if they fail to meet the required standards. You acknowledge that, while fairness is guaranteed by such measures, the nature of gambling means that outcomes are random and that previous results have no influence on future rounds.

Fair play also requires that all players behave honestly and refrain from using any form of cheating, exploiting, or unfair tactics. This includes, but is not limited to, collusion with other players, using software or hardware tools designed to predict outcomes or tamper with game functions, exploiting bugs or software glitches, or creating multiple accounts to take advantage of promotional offers. If Mostbet identifies or reasonably suspects any unfair behaviour or attempts to compromise the integrity of games, we reserve the right to suspend or close the affected accounts, cancel or withhold winnings, and report the matter to relevant authorities or regulatory bodies. We may also share relevant information with game providers or other operators, in accordance with legal and privacy obligations, to help prevent dishonest activity across the wider industry. Our aim is to ensure that all players have an equal chance of winning based solely on luck and legitimate strategies allowed under the game rules.

While we strive to provide accurate information on game rules, RTPs, and jackpots, it is possible that occasional discrepancies or display errors may occur due to technical faults or human oversight. In such cases, the actual outcome of a game, as recorded by our systems or those of our providers, will take precedence over any displayed but incorrect information, and any settlements will be adjusted accordingly. You understand that attempts to exploit such errors for unfair gain constitute a breach of these Terms and may result in severe sanctions. Mostbet does not guarantee that all games will be available in all jurisdictions, and certain titles or providers may be restricted due to licensing or regulatory requirements. Players are responsible for ensuring that their chosen games are allowed in their location and that they comply with any local rules that may apply.

Responsible Gambling

Mostbet recognises that while gambling can provide entertainment, it also carries a risk of financial loss and potential harm if not managed responsibly. We are fully committed to promoting responsible gambling practices and providing tools, information, and support to help players maintain control over their gaming behaviour. Gambling should never be seen as a solution to financial problems, a way to earn a living, or a method to escape personal difficulties, and you are encouraged to treat it as a form of leisure only. We strongly advise all players, especially those in Bangladesh and similar markets, to set personal limits, monitor their spending and time spent on the Platform, and seek support at the first sign of problematic behaviour. Our responsible gambling policy is designed to identify risk factors, provide practical control tools, and facilitate access to professional help when needed.

We pay particular attention to the protection of young people and vulnerable persons, as they may be more susceptible to developing unhealthy gambling patterns. Under no circumstances are individuals under 18 permitted to use the Platform, and we take active steps to prevent underage access, including age verification checks and surveillance for suspicious activity. Gambling at a young age can contribute to long-term negative outcomes, such as increased risk of addiction, financial hardship, and emotional distress, which is why we emphasise strict adherence to the 18+ rule throughout all of our services. Players are encouraged to educate themselves and their families about the risks associated with gambling, and to implement parental controls on devices that might be accessed by minors. If you suspect that a minor is using the Platform, you must report this immediately to Mostbet so appropriate action can be taken.

Tools & Features (table)

To help you manage your gambling behaviour and stay in control, Mostbet offers a range of responsible gaming tools that you can activate through your account settings or by contacting customer support. The table below summarises these tools and their key features.

You are encouraged to use these tools proactively, even if you do not currently feel at risk, as they can help maintain healthy gambling habits. Setting reasonable limits on deposits and losses, taking regular breaks, and monitoring your activity can reduce the likelihood of gambling turning into a problem. Once a cooling-off period or self-exclusion is activated, you must not attempt to circumvent these restrictions by creating new accounts or using different personal details. Mostbet will take reasonable measures to enforce such restrictions, but you also bear responsibility for respecting them and seeking further help if your gambling behaviour feels difficult to control. If we have reasonable grounds to believe that you may be experiencing gambling-related harm, we may contact you, apply certain limits, or initiate temporary restrictions in line with our responsible gambling policy.

Support Resources

If you believe that your gambling is no longer fun, that you are spending more money or time than you can afford, or that it is negatively affecting your personal, family, or professional life, you should consider seeking help immediately. Mostbet encourages players to make use of independent support organisations that specialise in problem gambling and addiction, such as national helplines, counselling services, and international support networks (for example, generic organisations similar to “Gambling Care Service”, “Responsible Gaming Support Line”, or “Online Gambling Therapy Centre”). These organisations can offer confidential advice, self-assessment tools, education materials, and structured treatment programmes tailored to your needs and local context. You are advised to search for dedicated gambling support services available in Bangladesh or in your region, which may include both government-funded and private initiatives offering phone, online, or in-person assistance.

Mostbet also recommends that you consider talking to trusted family members or friends about your situation, as social support can be an important factor in addressing gambling-related issues. In addition, you may find it helpful to consult a financial advisor if gambling has led to financial difficulties, or a mental health professional if you are experiencing anxiety, depression, or other emotional impacts. Within the Platform, we may offer information links to responsible gambling pages, self-test questionnaires, and practical tips for maintaining control, such as setting a budget, avoiding gambling when under stress or the influence of alcohol, and never chasing losses. Your wellbeing is a priority for us, and we encourage you to treat gambling as one of many leisure activities, not as a central focus of your life or finances. If at any time you feel that you cannot manage your gambling behaviour, please consider using self-exclusion options and reaching out to professional support services without delay.

Prohibited Activities

When using the Mostbet Platform, you agree that you will not engage in any activity that is illegal, fraudulent, abusive, or otherwise in violation of these Terms or applicable laws. Prohibited activities include, but are not limited to, money laundering, terrorist financing, use of stolen or unauthorised payment methods, identity theft, and any other form of criminal or unlawful conduct. You must not attempt to manipulate game outcomes, exploit software bugs or loopholes, or use automated tools, bots, or scripts to place bets or make decisions on your behalf. Collusion with other players, deliberate loss to transfer funds, or cooperating to take advantage of promotions or bonus offers in a dishonest way are also strictly forbidden. Mostbet may monitor account activity for signs of such behaviour, and we reserve the right to suspend, restrict, or close accounts where we suspect prohibited activity, with or without prior notice, in accordance with applicable laws.

You are also prohibited from creating multiple accounts, sharing your account with others, or acting as an intermediary for third parties who wish to gamble anonymously or evade security measures. Any attempt to bypass geographic or legal restrictions, including the use of virtual private networks (VPNs), proxies, or other tools to disguise your location, may result in immediate suspension or closure of your account and forfeiture of funds. Furthermore, you must not use the Platform to transmit any harmful, offensive, or unlawful content, including but not limited to hate speech, threats, defamatory statements, or malware. Engaging in harassment, abuse, or intimidation of other players or Mostbet staff is unacceptable and may lead to the removal of communication privileges or termination of your account. You acknowledge that compliance with these prohibitions is essential for maintaining a safe, fair, and law-abiding environment for all users.

Mostbet reserves the right to investigate any suspected breach of these Terms and to cooperate fully with law enforcement, regulatory authorities, payment providers, and other relevant entities in doing so. This may include sharing personal information, transaction records, and related data, in accordance with our Privacy Policy and applicable data protection laws. In cases where prohibited activities are confirmed, we may confiscate funds, cancel bets or winnings, and recover any damages or costs incurred as a result of your conduct. You may also be subject to civil or criminal liability under applicable laws, and we may take legal action where appropriate. By using the Platform, you agree to indemnify and hold Mostbet harmless from any loss, liability, claim, or expense arising from your breach of these Terms or involvement in prohibited activities.

Restricted Countries (table)

Due to legal and regulatory requirements, Mostbet cannot offer its services in certain countries or territories where online gambling is prohibited or where we do not hold the necessary permissions. If you are located in a restricted jurisdiction, you must not create an account, deposit funds, or participate in any games or betting activities on the Platform. It is your responsibility to ensure that you are not residing in, or accessing the Platform from, a restricted country, and you should seek legal advice if you are uncertain about the status of online gambling in your location. Mostbet reserves the right to add or remove countries from the restricted list at any time, based on changes in law, regulation, or business strategy. Use of VPNs, proxies, or any other technology to falsely represent your location is strictly prohibited and may result in account closure and forfeiture of funds.

The table below provides a non-exhaustive example of types of jurisdictions that may be restricted. This is for illustrative purposes only; the actual and current list is maintained on the Platform and may differ from the examples below.

Players from Bangladesh should note that the legality of online gambling can be complex, and while we take steps to comply with our licensing requirements, you are ultimately responsible for ensuring that your use of the Platform does not violate any laws or regulations in Bangladesh. If we discover that you have provided false information about your country of residence or used technical means to circumvent geographic restrictions, we may close your account and take any necessary legal or regulatory actions. You should regularly review our restricted countries information on the Platform, as the situation may change over time due to evolving legal frameworks.

Privacy & Data Protection

Mostbet is committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws and regulations. When you register an account and use the Platform, we collect and process certain personal information, including but not limited to your name, contact details, date of birth, payment information, and usage data. This information is used for purposes such as account creation and management, payment processing, security and fraud prevention, compliance with legal and regulatory obligations, and the provision of customer support. We may also use your data to personalise your experience, offer tailored promotions, and improve our products and services, subject to your marketing preferences and applicable consent requirements. Detailed information about our data processing practices is provided in our Privacy Policy, which forms an integral part of these Terms and should be read carefully.

Your personal data may be stored and processed in servers located in various jurisdictions, which may offer different levels of data protection compared to your home country. Mostbet takes appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, misuse, or alteration, including the use of encryption, secure communication protocols, and access controls. Access to your data is limited to authorised personnel who require it to perform their job functions, and third-party service providers engaged by Mostbet are required to adhere to strict confidentiality and data protection obligations. We may share your information with such third parties for purposes including payment processing, verification checks, technical support, marketing (where permitted), and regulatory compliance, but only to the extent necessary to deliver services or comply with legal requirements. In certain circumstances, we may also be required to disclose your data to authorities, regulators, or law enforcement agencies.

You have specific rights regarding your personal data, which may include the right to access, rectify, or update your information, the right to request deletion or restriction of processing, and the right to object to certain types of data use, subject to legal limitations. To exercise these rights, you can contact our customer support or use any dedicated features provided on the Platform. Please note that in some cases, we may need to retain certain data for a period of time to comply with legal obligations, resolve disputes, or enforce our agreements, and this may limit your ability to request full deletion. If you close your account, we will retain only the information that is necessary for these purposes and will handle it securely in line with our retention policies. By using the Platform, you consent to the collection, processing, and use of your personal data as set out in these Terms and our Privacy Policy.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time, in whole or in part, if we have reasonable grounds to believe that you have breached these Terms, engaged in prohibited activities, or violated any applicable law or regulation. Suspension or termination may also occur if required by law, by regulatory authorities, or as a result of internal risk assessments relating to security, fraud, or responsible gambling concerns. During a suspension, you may be temporarily unable to deposit, withdraw, or place bets, although we may permit withdrawals of any undisputed balance, subject to verification and legal obligations. In cases of suspected wrongdoing, we may freeze your balance while investigations are carried out, and we may report the matter to relevant authorities if appropriate. If the investigation confirms a serious breach, we may close your account permanently and confiscate funds where permitted by law or regulatory rules.

You have the right to close your account at any time by contacting customer support and requesting termination, or by using any self-service account closure options provided on the Platform. Before closing your account, you should withdraw any remaining balance that is not subject to dispute or verification checks, as access to your account will no longer be possible after closure. Once your account is closed, whether voluntarily or by Mostbet, you must not attempt to create a new account without our explicit approval, and doing so may lead to the closure of any subsequent accounts and forfeiture of funds. In certain circumstances, particularly where responsible gambling concerns exist, we may recommend or enforce self-exclusion periods instead of or in addition to permanent closure, to better protect you from potential harm. The decision to reactivate a closed or suspended account is entirely at Mostbet’s discretion and may depend on factors such as the reasons for closure, the time elapsed, and any changes in relevant laws or regulations.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Platform or services, including, without limitation, loss of profits, loss of data, business interruption, or reputational harm. Our liability for direct damages, where such liability cannot be excluded by law, shall be limited to the amount of money you have deposited into your account with Mostbet over the six months preceding the event giving rise to the claim. You acknowledge that you use the Platform and participate in games and betting activities at your own risk, and that gambling inherently involves the possibility of financial loss. Mostbet does not guarantee that you will win any money, and you should never deposit or wager funds that you cannot afford to lose.

Mostbet makes reasonable efforts to ensure the continuous, secure, and error-free operation of the Platform, but we do not warrant that the services will always be available, uninterrupted, timely, or free from technical issues, viruses, or other harmful components. Temporary interruptions may occur due to maintenance, upgrades, system failures, or circumstances beyond our control, such as network outages or force majeure events. In such situations, we will endeavour to restore services as quickly as reasonably possible, but we shall not be liable for any losses, including lost wagers or missed betting opportunities, that may result from downtime or technical difficulties. You are responsible for ensuring the compatibility of your devices, internet connection, and software with the Platform, and Mostbet is not liable for issues caused by your hardware, network, or third-party software.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. However, where such liabilities are mandatory, they will be applied in accordance with the minimum requirements set by law, and any broader limitations contained in these Terms will remain fully effective. You agree to indemnify and hold harmless Mostbet from and against any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or the rights of a third party. By accepting these Terms, you fully understand and accept the allocation of risk set out above and acknowledge that this allocation is an essential basis of the agreement between you and Mostbet.

Complaints & Dispute Resolution

If you have any complaint or dispute regarding the services provided by Mostbet, including issues related to account management, deposits, withdrawals, game outcomes, or bonuses, you should first contact our customer support team. Complaints must be submitted as soon as reasonably possible after the event giving rise to the issue, and should include clear and detailed information, such as your account details, relevant transaction or game identifiers, and a precise description of the problem. Our support team will acknowledge receipt of your complaint and will aim to investigate and respond within a reasonable timeframe, depending on the complexity of the matter. During the investigation, we may request additional information or documentation from you to help us understand and resolve the issue. You agree to cooperate fully and provide accurate information throughout this process.

Mostbet will make every reasonable effort to resolve complaints fairly, transparently, and in accordance with these Terms and applicable laws. If you are dissatisfied with the initial response or outcome, you may request that your complaint be escalated to a higher level of management or to a dedicated complaints resolution team, where available. In some jurisdictions, there may be external dispute resolution bodies, regulatory authorities, or alternative dispute resolution (ADR) services that can review unresolved disputes between players and operators. Where such mechanisms are available and applicable, we may provide you with information on how to refer your complaint to them, in accordance with local regulatory requirements. Decisions made by such external bodies may be binding or non-binding depending on the relevant rules, and you should review their procedures carefully before engaging their services.

You agree that any complaints or disputes must be raised directly with Mostbet in the first instance and that you will not publicise or share unverified allegations in public forums, social media, or other channels in a manner that is defamatory or otherwise unlawful. While you are entitled to share your experiences and opinions, you must do so responsibly and in good faith, particularly when an active investigation is ongoing. Mostbet reserves the right to take legal action in cases where false or malicious statements cause unjustified harm to our reputation or business. These complaint procedures do not affect any statutory rights you may have under applicable consumer protection or gambling laws, which may provide additional avenues for redress.

Governing Law

The interpretation, validity, and enforcement of these Terms, as well as any disputes arising out of or relating to your use of the Platform and services, shall be governed by and construed in accordance with the laws specified in our licensing documentation and regulatory framework, without regard to conflict of law principles. By using the Platform, you agree that any legal action or proceeding between you and Mostbet in relation to these Terms shall be brought before the competent courts or dispute resolution bodies designated under the applicable governing law. You further acknowledge that, depending on your location, additional local laws may apply to your use of online gambling services, and you are solely responsible for ensuring compliance with such laws. If you are accessing the Platform from Bangladesh, you should be aware that certain local legal uncertainties may exist regarding online gambling, and you should consider seeking independent legal advice if you have any doubts.

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable under the governing law, that provision shall be deemed modified or, if necessary, severed to the minimum extent required to render it valid and enforceable, without affecting the remaining provisions. The failure or delay by Mostbet in exercising any right or remedy under these Terms shall not constitute a waiver of such right or remedy, and any single or partial exercise shall not prevent further or additional exercise. You agree that any claim or cause of action arising out of or related to your use of the Platform must be filed within the limitation period set by applicable law, otherwise it may be permanently barred. These governing law and jurisdiction provisions are intended to provide certainty and clarity regarding the legal framework applicable to our relationship.

Final Provisions

These Terms, together with the Privacy Policy, Cookie Policy, game rules, bonus terms, and any other policies or documents referenced herein, constitute the entire agreement between you and Mostbet regarding your use of the Platform and services. They supersede all prior or contemporaneous communications, representations, or understandings, whether written or oral, relating to the subject matter. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Mostbet, and any attempt to do so without such consent shall be null and void. Mostbet may assign or transfer its rights and obligations under these Terms, in whole or in part, to an affiliate or successor entity as part of a corporate restructuring, merger, acquisition, or similar transaction, provided that such assignment will not materially affect your rights under these Terms.

You acknowledge that the Platform, including its content, logos, trademarks, software, and underlying technology, is the intellectual property of Mostbet or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform and services solely for personal, non-commercial entertainment purposes, in accordance with these Terms. Any unauthorised use, reproduction, distribution, or modification of the Platform or its content is strictly prohibited and may result in legal action. If you have any questions or concerns about these Terms, you are encouraged to contact our customer support before continuing to use the Platform. Your continued use of Mostbet signifies your full acceptance of these Terms and your agreement to comply with all applicable laws and regulations.

Gambling is intended for adults aged 18 and above only, and Mostbet strongly emphasises the importance of responsible play and informed decision-making. By registering an account and placing bets, you confirm that you understand the risks associated with gambling and that you will use the tools and resources available to manage your behaviour. If at any time you feel uncertain about your gambling habits, please seek help immediately and consider activating self-exclusion or other responsible gambling tools. These Final Provisions highlight our commitment to operating Mostbet as a safe, compliant, and enjoyable environment for players in Bangladesh and worldwide, while respecting legal frameworks and promoting player wellbeing.